Shipping
How much do you charge for shipping?
We offer free standard U.S. shipping on orders $100+ (after discounts, before taxes). Otherwise, standard shipping is a flat $10.
When will I get my order?
Orders placed Monday–Friday by 12:00pm ET ship the same business day; otherwise, the next business day. Please allow up to 5 business days for standard delivery.
Where do you ship to?
We currently ship within the U.S, including Alaska and Hawaii (please allow extra delivery time).
Where do you ship from?
We ship most Mosey orders from Philadelphia, PA. Some items ship directly from our Mosey Pals (like Lemoine, based in Jackson, WY) and our manufacturers. It's how we keep costs down and clothes moving efficiently. That means if your order includes a few different pieces, they may arrive in separate packages.
Where can I track my order?
Once your order ships, you'll get an email with a tracking link.
What if I need to change or cancel my order?
We process orders quickly! You can cancel within 30 minutes of placing it, before processing begins - just use the link in your confirmation email. After that, contact us at hello@meetmosey.com and we'll do our best to help.
What if I sent my package to the wrong address?
We know checkout happens fast, often one-handed, mid-snack-request, so it's always worth a quick glance at your address before you hit pay. If you spot a mistake, reach out right away: as long as your order hasn't shipped, we'll happily fix it. Once a package is on its way to the address on your confirmation, though, we're not able to refund or replace it.