FAQs
Have a question? Please see below for answers to common questions from customers.
Mosey On Back
What is Mosey on Back™?
It's our take-back program. Buy a Mosey on Back™ bag, fill it with outgrown children's clothes - any brand, any condition - and send it our way. We'll sort, list, and resell everything on your behalf, and you'll earn $30 in site credit (up to $50 with bonus items).
What can I put in my bag?
Outgrown children's clothing: any brand, any condition. Fill the bag, send it in, and we'll take it from there.
What are the best items to send?
The categories and brands that are more hand-me-down friendly, earn more credit. We recommend at least 5 items per bag.
- Outerwear
- Fleeces
- Puffers
- Rain gear
- Premium brands
Which brands are considered premium?
Let us know if we missed any of your favorite high-quality brands at hello@meetmosey.com
- Beaufort Bonnet
- Bobo Choses
- Burton
- Cadets
- Carhartt
- Hanna Andersson
- Stio
- Janie & Jack
- LL Bean
- Moncler
- Mosey
- Mini Boden
- Minnow
- The North Face
- Obermeyer
- Patagonia
- Reima
What can’t I send in?
To keep things simple to start, we don't accept:
- Shoes
- Hats
- Sleepsacks & infant sleepwear
- Underwear, socks & tights
- Bibs, burp cloths & baby bedding
Everything else? Toss it in the bag, we recommend at least 5 items per bag. We'll take it from there.
What condition should clothes sent to Mosey be in?
Ideally, gently loved, but don't overthink it. We'll take whatever you send, so when in doubt, toss it in the bag.
What "gently loved" looks like: freshly laundered, no stains bigger than a quarter, and no rips or broken zippers. A good gut check: would you hand it to a friend? If yes, it's perfect for Mosey.
Do you offer repair services?
Not yet, but it's on our wish list. Soon we'll have Mosey patches to help you mend and personalize your favorite hand-me-downs, keeping them in play even longer.
Where do I drop off my bag?
How much credit will I earn?
Every bag earns a guaranteed $30 in site credit, and up to $50 when you include bonus items like outerwear and premium brands. You'll earn an extra $5 per outerwear piece and $3 per premium-brand item, up to that $50 max.
When will I get my credit?
Credit is issued automatically the moment your bag is received and processed, no waiting for anything to sell.
Does my credit expire?
Yes, you have 6 months to put it toward whatever your kid needs next.
How do I use my credit?
Once your bag is processed, we'll email you a credit code to use at checkout on meetmosey.com. You can apply it toward up to 70% of any order total, and whatever's left stays tied to that same code, ready for your next purchase.
Where will my items be listed for sale?
A curated selection of pre-loved items will be listed for sale on meetmosey.com while others will be cross-listed on other marketplaces for greater reach.
What happens to items you can't resell?
Nothing goes to waste. Items we can't resell are donated or recycled responsibly, so every piece is kept in play.
Why not just list it myself?
Other resale sites leave the work to you: photograph each item, price it, ship it—one piece at a time. And you only get paid if it sells, sometimes for pennies, sometimes never. Meanwhile, it's all still sitting in your house.
Mosey on Back™: fill a bag, drop it off, and credit lands in your inbox. Done. Every bag earns a guaranteed $30, plus bonuses for outerwear and premium brands.
Can I gift a Mosey on Back bag?
Please do.
You won’t just be giving a bag. You’ll be giving:
- One less pile to deal with
- Peace of mind (bye, closet chaos)
- Credit to spend on the next size up
The gift of a little less mental load, for the parent who has (literally) everything their kid has outgrown.
About Mosey
What is Mosey?
Mosey is a children’s lifestyle brand built on the belief that kids’ clothes should stay in play longer.
Who is behind Mosey?
Mosey was started by Leslie and Lou Lou, two moms with over two decades of combined experience in resale and retail. We built Mosey to solve a problem we lived ourselves: how do you size up and clean out kids' clothes in a way that's cost-effective and kind to the planet? Mosey is the answer. A place to shop new and pre-loved children's styles, send back what no longer fits, and feel good every step of the way.
What can I shop at Mosey?
Right now, you'll find three things in one place: new Mosey merch, favorites from our Mosey Pals (other brands we love), and thoughtfully curated pre-loved styles. Quality pieces for less. And soon, we hope to launch our very own line of fun, well-made layers for kids on the go.
What makes Mosey different?
We're building an ecosystem around timeless children's clothing, not chasing trends. You can buy new and pre-loved, send back outgrown pieces through Mosey on Back™, and earn credit toward your next find, keeping great clothes in play and out of landfills. We call it fashion at a toddler's pace: steady, intentional, and made to last.
What age range does Mosey cover?
Newborn to Kids’ XL. Kids outgrow everything, Mosey grows with them.
Where’d the name Mosey come from?
Glad you asked! From mosey-ing along - that slow, curious, in-no-rush way kids move throughout the world.
Fashion that keeps up (or rather slows down) with them. Fashion at a toddler’s pace.
How does Mosey give back / help the planet?
Every piece kept in circulation is waste kept out of a landfill. Keeping clothes in play.
Where can I follow Mosey?
Follow along on Instagram and TikTok @meetmosey, and sign up for our emails at meetmosey.com to be the first to hear what's new.
Have a suggestion?
We'd love to hear it. If there's a style, brand, or feature you wish we had, email us at hello@meetmosey.com. We're building Mosey with our community—Mosey pals like you.